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Case Studies

Reaching Customers Through the Internet

Client: Major Diversified Medical Device Company

Challenge:
One of the Major Diversified Medical Device Companies recognized the opportunity to offer customers additional choices by making its catalog of more than 10,000 items available on the Internet.

Partner with MokoNet:
The company knew it needed a partner that could lead it into the next generation of e-Commerce, seamlessly tying together the supply and demand sides of its enterprise, and creating a robust, reliable, scalable e-Commerce site where customers could purchase items without experiencing crash or lengthy download time. To accomplish those goals, it turned to MokoNet.

MokoNet identified the real Internet technology needs of the Company and aligned them with its business goals. Not only did we streamline the business processes, but also we identified "the easy online purchase experience" through the web, providing the Company with a direct connection to its customers.

Solution:
Opportunity for Efficiency
The MokoNet IT Strategic Consulting Team defined the scope of the project and e-Commerce technology to give the company the opportunity to create more efficient and cost-effective business processes, and to improve its interaction with customers.

Simplified Buying
In addition to timely and accurate access to product information through an online catalog, the MokoNet IT Strategic Consulting Team recommended an "easy purchase experience" strategy through personalized customer profiles. Customers can easily reorder a product by simply clicking in the purchase order history. Customer profiles also include Internet bill presentment where customers can easily track their purchase orders, bills and payments, plus a real-time online delivery tracking system.

Building Solid Full-Scale e-Commerce
The MokoNet Project and Risk Management Team is identifying the requirements in detail to minimize defects in the later stage of the project, thus substantially reducing risk, cost, and time spent. The MokoNet Project Team, fully understanding the urgency of the project, is taking a modular approach which allows us to deliver short-term results, while not sacrificing long-term goals for this e-Commerce site.

Results:
Not only is the Company's next generation e-Commerce a valuable channel for reaching new customers, it also enables the Company to deepen relationships and cultivate the loyalty of existing customers, enhance its market position, cross-sell products, and generate repeat sales. Partnering with MokoNet, the Company realizes the opportunity presented by the Internet, and has upgraded its business processes to Internet speed.

Other cases:
Reinventing Business Over the Internet
Constructing Customer-Centric Web Repository



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